Shipping Policy

ALL SALES FINAL. NO REFUNDS. NO RETURNS. NO EXCHANGES.

Every Dixon Public novelty item is produced to order. Production normally takes 2–7 business days, and an order does not ship until production is complete.

Shipping rates and delivery estimates are calculated and shown at checkout before you pay. Shipping charges are nonrefundable. Delivery within the United States typically takes another 3–8 business days after production, depending on the carrier, destination, and production location. Items in the same order may arrive separately.

You will receive tracking information by email when your order ships. Please check the shipping address carefully at checkout. If carrier tracking shows delivery to the address provided, the order is considered delivered.

If a package is returned as undeliverable because the address provided was incorrect or incomplete, or because it was unclaimed, we will contact you about reshipping the returned package to a corrected address. Reshipment charges may apply. If the carrier does not return the package, no replacement or refund will be provided.

If a package appears delayed or lost, contact us at hello@dixonpublic.com with your order number no later than 30 days after the estimated delivery date. If the carrier confirms that the package was lost in transit or delivered to the wrong address by the carrier, we will reship the same order. We do not issue refunds for delayed, lost, stolen, or undeliverable packages.

This page presents the current Shopify policy in Dixon Public's format. Shopify presents the same policy during checkout.

Order policies: Refund Policy · Shipping Policy · Terms of Service