Refund Policy

ALL SALES FINAL. NO REFUNDS. NO RETURNS. NO EXCHANGES.

Dixon Public items are novelty goods produced to order after an order is placed. Please review the product, size, color, quantity, and shipping address carefully before completing checkout. We do not refund, return, exchange, or replace an item because a customer changed their mind or selected the wrong size, color, product, or shipping address.

How we fix our mistakes. If an item arrives damaged or defective, is materially misprinted, or is not the item ordered, contact us at hello@dixonpublic.com within 30 days of delivery. Include your order number and clear photographs showing the problem, the full item, and the shipping label or packaging if available. We review the evidence and the production and carrier records. If we verify that the error was ours or our production partner's, the sole remedy is a replacement of the same item, size, and color at no additional charge. If that item is unavailable, we may substitute a comparable replacement item. No refund will be issued.

Lost or missing packages. Contact us no later than 30 days after the estimated delivery date. If the carrier confirms that the package was lost in transit or delivered to the wrong address by the carrier, the sole remedy is a reshipment of the same order. If carrier tracking shows delivery to the shipping address provided at checkout, the order is considered delivered. Theft after delivery, an incorrect address provided by the customer, and a claim unsupported by carrier records do not qualify for a replacement. No refund will be issued.

Undeliverable and returned packages. If a package is returned because the address provided was incorrect or incomplete, or because the package was unclaimed, we may reship the returned package to a corrected address after any reshipment charges are paid. If the package is not returned by the carrier, no replacement will be provided. If an addressing or shipping error was ours, we will reship the order at no additional charge. No refund will be issued.

Do not send returns. Do not mail an item to Dixon Public or to a production partner. Unsolicited returns do not qualify for a refund, exchange, or replacement and will not be sent back. Contact us first at hello@dixonpublic.com so we can review an alleged production or carrier error.

This page presents the current Shopify policy in Dixon Public's format. Shopify presents the same policy during checkout.

Order policies: Refund Policy · Shipping Policy · Terms of Service